Create Ticket:
1. Click Support → Support Ticket from the Menu.
2. Click Create Ticket. Fill the details of the Ticket.
3. Be as specific as you can for the issue you’re facing for us to assist you better.
4. Click ‘Create Ticket’ and we’ll recieve the detailed info about your issue or difficulty.
View Tickets:
1. Click Support → Support Ticket from the Menu.
2. A table with Support Ticket list will be shown along with Ticket No., Ticket Status, Topic, Summary and Created Date. You can also sort the data in ascending or descending manner by clicking on the column name.
Filter Tickets:
1. Click Support → Support Ticket from the Menu.
2. To search your desired Ticket just type Ticket No., Name, Email, Topic and/or Summary in search bar. And then click ‘Search’.
Post a reply:
1. Click Support → Support Ticket from the Menu.
2. Choose the ticket for which you want to post a reply and click on the ticket.
3. A detail page of that ticket will be opened. Click on Update Reply.
4. Write the reply and click Post Reply.
5. Your reply will be displayed in the summary.